We use Royal Mail 48hr tracked used as standard. We can’t track any missing parcels till after 10 working days have passed.
Free shipping is Royal Mail 48hr Tracked as standard on purchases over £40 All shipping methods are after our turnaround advertised at the time of purchase .
Royal Mail 48hr Tracked -£3.99 (free on orders over £40)
Royal Mail 24hr Tracked -£6.99
If you require tracking information please get in contact with us.
If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within 14 days of purchase if the candle is in the original condition and packaging. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.
Our products are handmade, we are a small business and can’t keep all products in stock. Most orders ar shipped within 2 days, but during busy times it can take up to 5 working days to leave us. (Working days do not include bank holiday or weekends.)
If you’d like a more accurate timescale, contact us before ordering and we’ll be more than happy to check stock and give you a better timeframe.