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If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within 14 days of purchase if the candle is in the original condition and packaging. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.
To initiate a return, please send an email to with a list of the items that you want to return and the reason you are not satisfied with the product. Detailed instructions for the return will be provided with 48 hours.
You must pay the return postal cost. We recommend using a "signed for" service to guarantee proof of delivery back into our warehouse. We will not refund any items lost in the post or not delivered in to us.
Make sure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.
Allow up to 7-10 days upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
Products purchased as a set can only be returned as a complete set, not as individual items.
Products given as a gift can only be returned by the original purchaser.
We take every precaution to ensure our products arrive to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at with the following:
Photos of the packaging and candle
If you believe your product is faulty or are experience problems, please in the first instance get in touch with us (firstname.lastname@example.org). We will try and rectify any problems you are having.
If we are unable to rectify any problems you are experiencing we would ask you to return the item to us and we would replace the item for you, we would reimburse the return postage cost to you.
Any faulty products will be replaced on a like for like basis.